It was first a very pleasant surprised by DiGi
Telecommunication
when I received a phone call informing me that they will be sending me
a HTC 7 Mozart. I was wrong; the phone, and the services, and the ignorance from the telco has bugged me since July 2011.
A few days later, I received a package containing the phone from the
local courier service.
After I booted up the phone, I realized that I would need another SIM
in order to enjoy the functionality of the phone. Since the phone was
from DiGi, I went ahead to get myself a Prepaid Plan from DiGi. At
RM8.50 for the DiGi Best Prepaid Starter
Pack, it wasn’t too expensive at all.
Not too long after I have got my SIM pack from my favorite dealer, I
receive a rather weird SMS.
It was my first spam message from DiGi. Just barely a few hours after
I have activated myself on DiGi’s Prepaid network. How fantastic is
that?
The main purpose of getting the number was to have an spare. It would not be used to make much calls, but just to keep it active for incoming
calls. I wanted to activate one of DiGi’s service, the 365 with a
subscription fee of RM30 per year.
*128# refuse to work. I called to their helpline to try to get it
activated, and I was told that I could do it on my phone.
Several calls over the span of a few weeks, I gave up trying to
explain. I made a Youtube video and embed it to their online support
page. Again, no one was willing to acknowledge the issue, and blaming
that it some intermittent tower/grey area problem.
Probably several weeks back, or a month or a few months. I was approached by some head
of department of some sort in DiGi by the twitter name @meshlah. I was
complaining about the DiGi Facebook SMS contest which is nothing but
(sic) spamville.
After I got in touch with @meshlah, I was promised that my problem
with *128# would be looked into. Briefly on the next day, I received
an anonymous call which I later find out was in fact from DiGi. The
call came without identifying the caller, and I was greeted by “Who is
this?”
Way to go DiGi.
After that anonymous call, I was yet again promised by @meshlah that
it would be looked into, again. Subsequently another follow up call
was made and I briefly explained the problem, in which I also included
the video that I made on Youtube to further explain my dismay.
No calls or confirmation of any sort after that. Subsequent tweets to
@meshlah and @DiGi_telco was ignored.
I had no thoughts of pursuing the issue, until I received a phone call
from DiGi few days ago. Caller said that they have acknowledge my
problem, and will look into the issue. Again, telling me that it is a
tower issue.
I wasn’t sure since when my communication with @meshlah began, but
from Google Search, it started way back in July.
So if @meshlah have been looking into the issue since July, why is
DiGi only calling me few days ago, almost 4 months? Has your tower
having issues since 4 months ago, and you have yet to identify the
problem? If this is a phone issue, will DiGi replace the phone, since the phone was sent by DiGi to me?
I wonder how many moons before I get a satisfactory reply.
Events that happened are loosely based on how I remember them; I
could have made the timeline wrongly.
The said Youtube video can be viewed
here
