It was first a very pleasant surprised by DiGi Telecommunication when I received a phone call informing me that they will be sending me a HTC 7 Mozart. I was wrong; the phone, and the services, and the ignorance from the telco has bugged me since July 2011.

A few days later, I received a package containing the phone from the local courier service.

HTZ 7 Mozartdd

After I booted up the phone, I realized that I would need another SIM in order to enjoy the functionality of the phone. Since the phone was from DiGi, I went ahead to get myself a Prepaid Plan from DiGi. At RM8.50 for the DiGi Best Prepaid StarterPack, it wasn’t too expensive at all.

Not too long after I have got my SIM pack from my favorite dealer, I receive a rather weird SMS.

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It was my first spam message from DiGi. Just barely a few hours after I have activated myself on DiGi’s Prepaid network. How fantastic is that?

The main purpose of getting the number was to have a spare. It would not be used to make much calls, but just to keep it active for incoming calls. I wanted to activate one of DiGi’s service, the 365 with a subscription fee of RM30 per year.

*128# refuse to work. I called to their helpline to try to get it activated, and I was told that I could do it on my phone.

Several calls over the span of a few weeks, I gave up trying to explain. I made a Youtube video and embed it to their online support page. Again, no one was willing to acknowledge the issue, and blaming that it some intermittent tower/grey area problem.

Probably several weeks back, or a month or a few months. I was approached by some head of department of some sort in DiGi by the twitter name @meshlah. I was complaining about the DiGi Facebook SMS contest which is nothing but(sic) spamville.

After I got in touch with @meshlah, I was promised that my problem with *128# would be looked into. Briefly on the next day, I received an anonymous call which I later find out was in fact from DiGi. The call came without identifying the caller, and I was greeted by “Who is this?”

Way to go DiGi.

After that anonymous call, I was yet again promised by @meshlah that the matter would be looked into, again. Subsequently another follow up call was made and I briefly explained the problem, in which I also included the video that I made on Youtube to further explain my dismay.

No calls or confirmation of any sort after that. Subsequent tweets to @meshlah and @DiGi_telco was ignored.

I had no thoughts of pursuing the issue, until I received a phone call from DiGi few days ago. Caller said that they have acknowledge my problem, and will look into the issue. Again, telling me that it is a tower issue.

I wasn’t sure since when my communication with @meshlah began, but from Google Search, it started way back in July.

So if @meshlah have been looking into the issue since July, why is DiGi only calling me few days ago, almost 4 months? Has your tower having issues since 4 months ago, and you have yet to identify the problem? If this is a phone issue, will DiGi replace the phone, since the phone was sent by DiGi to me?

I wonder how many moons before I get a satisfactory reply.

Events that happened are loosely based on how I remember them; I could have made the timeline wrongly.

The said Youtube video can be viewed here

So I did a little digging myself. It seems like the HTC 7 Mozart do not support DiGi Prepaid’s UMB. Perhaps this also applies to postpaid. Whatever the case is, DiGi sent me a phone that doesn’t work with their network. Hurray!